Q. How long does it take for my order to ship and arrive?
We will pack and ship out your order within 3 days upon receiving an order confirmation
- Expect 2 weeks to make and process made to order items
(For local customers in Singapore:)
Then expect 2~3 more working days for your order to arrive
(For international/overseas customers:)
Then expect 3~14 more working days for your order to arrive
Q. Where do you ship? (See also in product pages)
- We ship worldwide!
- All orders come with a free drawstring pouch to store your item:)
Q. What if I need to return, exchange or cancel my order?
- Firstly! Drop us a DM or email us at firstname.lastname@example.org
- We do accept a refund or exchange if items are unworn and returned in the condition received, within 14 days from the fulfilled date
- If you wish to exchange sizes, you can return your items within 14 days
- Afterwards, we can mail the new size to you at a discounted shipping rate
- **Do note that sizing options are already limited and not all products offer multiple sizes!
- Unfortunately, face masks are not eligible for a return for hygiene purposes
- Any returned items will have to be approved first (we will get back to you!)
- We do not accept order cancellations, but do let us know if there is a problem with your order:)
Q. Want to customize?
- We currently do not offer customization for any of our items, including jewelry items
Q. How should I care for my item? (See also in product pages)
For cotton/linen fabrics (Clothing pieces, Hats, Accessories)
- Hand wash cold and hang to dry
- Iron/ Steam in medium heat
For crochet pieces (Hats, etc)
- Hand wash cold and lay flat to dry
- Do not iron directly on crochet parts
For face masks
- Machine wash hot in mesh laundry bags
- OR Hand wash in warm, soapy water to eradicate the microbes on the mask
- Tumble dry low or hang dry
- Iron/ Steam in medium heat
For jewelry/beaded accessories
- Avoid contact with alcohol at risk of dissolving the polymer clay
- Avoid pulling/tugging with force
- Keep out of heat/extended periods of direct sunlight as the varnish may melt
- Light buffing/brushing on the clay parts to clean
- Avoid contact with water
Q. What sizes do you offer?
- We typically only one sizing, due to our small production and because most of our items are one-off pieces. Any special/particular sizes we have are indicated with each product
- We offer 3 sizes for our hats, but most of our hats typically come in one size that fits most adults. (sizing differs for some hat style!)
18 months to 3 years
6 years & above,Teens, Adults
*To get the best fit, measure your head circumference using a measuring tape and stick your finger under the tape so that you give room!
- For our fabric masks, we also offer various sizing
Q. Where are we based?
- We are based in Singapore!
Q. Where do we source our materials from?
- We currently source for our materials locally
Q. Are you guys open to collab?
- Always😉 Drop us a DM on instagram or email us at email@example.com. We will get back to you soon
Feel free to drop us a DM, contact +65 97947146 or email firstname.lastname@example.org if you have any more queries!
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