FAQs

Q. How long does it take for my order to ship and arrive?

  • We will pack and ship out your order within 3 days upon receiving an order confirmation
  • Expect 5~10 days to process made to order items
  • (For local customers in Singapore:)
    Then expect 2~3 more working days for your order to arrive
  • (For international/overseas customers:)
    Then expect 3~14 more working days for your order to arrive

    Q. Where do you ship? (See also in product pages)

    • We ship worldwide! 
    • All orders come with a free drawstring pouch to store your item:)

       Q. What if I need to return, exchange or cancel my order?

      See refund policy>>

      • Firstly!  Drop us a DM or email us at peachierstudios@gmail.com
      • We do accept a refund or exchange if items are unworn and returned in the condition received, within 14 days from the fulfilled date
      • If you wish to exchange sizes, you can return your items within 14 days
      • Afterwards, we can mail the new size to you at a discounted shipping rate
      • **Do note that sizing options are already limited and not all products offer multiple sizes!
      • Unfortunately, face masks are not eligible for a return for hygiene purposes
      • Any returned items will have to be approved first (we will get back to you!)
      • We do not accept order cancellations, but do let us know if there is a problem with your order:)

       

        Q. Want to customize?

        • We currently do not offer customization for any of our items, including jewelry items

          Q. How should I care for my item? (See also in product pages)

          For cotton/linen fabrics (Clothing pieces, Hats, Accessories)

          • Hand wash cold and hang to dry
          • Iron/ Steam in medium heat

          For crochet pieces (Hats, etc)

          • Hand wash cold and lay flat to dry
          • Do not iron directly on crochet parts

          For face masks

          • Machine wash hot in mesh laundry bags
          • OR Hand wash in warm, soapy water to eradicate the microbes on the mask
          • Tumble dry low or hang dry
          • Iron/ Steam in medium heat 

          For jewelry/beaded accessories

          • Avoid contact with alcohol at risk of dissolving the polymer clay
          • Avoid pulling/tugging with force 
          • Keep out of heat/extended periods of direct sunlight as the varnish may melt
          • Light buffing/brushing on the clay parts to clean
          • Avoid contact with water 

          Q. What sizes do you offer?

          • We typically only one sizing, due to our small production and because most of our items are one-off pieces. Any special/particular sizes we have are indicated with each product
          • We offer 3 sizes for our hats, but most of our hats typically come in one size that fits most adults. (sizing differs for some hat style!)

          Head Circumference

          Size

          Ages

          52cm

          XXS

          18 months to 3 years

          55cm

          XS/S

          6 years & above,Teens, Adults

          60cm

          M/L

          Adults

          *To get the best fit, measure your head circumference using a measuring tape and stick your finger under the tape so that you give room!

          • For our fabric masks, we also offer various sizing
          Size Height Length
          Adult S 14.5cm 12.5cm
          Adult M 15.5cm 13.5cm
          Child S 10cm 9.5cm
          Child M 11cm 10.5cm

           

              Q. Where are we based?

              • We are based in Singapore!

              Q. Where do we source our materials from?
              • We currently source for our materials locally

              Q. Are you guys open to collab?

               

              Feel free to drop us a DM, contact +65 97947146 or email peachierstudios@gmail.com if you have any more queries!

               

              FOR MORE INFORMATION:

              See privacy policy>>

              See terms of service>>